Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your email address and name. If you sign up using Google OAuth, we receive your name and email address from your Google account.
• Communications: If you contact us for support, we may retain the contents of your messages along with your email address.

Information Collected Automatically

• Usage Data: We collect information about how you use the Service, including minutes of processing time used, your current subscription plan, and plugin activity timestamps.
• Session Data: We use browser local storage and tokens to maintain your logged-in session on both the website and the Premiere Pro plugin.

Information We Do NOT Collect

• Payment Information: We do not collect, process, or store any credit card numbers, billing addresses, or financial data. All payment processing is handled entirely by our Merchant of Record, Lemon Squeezy (Lemon Squeezy, Inc.), under their own privacy policy.
• Video Content: We do not access, view, upload, or store any of your video files, project files, or creative content. All processing performed by the plugin occurs locally on your machine or through secure temporary pipelines. We never retain your media.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Provide, maintain, and improve the Service.
• Track your subscription plan and usage limits.
• Send transactional emails such as password resets and account confirmations.
• Respond to your support requests.
• Detect and prevent fraud or abuse of the Service.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We rely on the following third-party services to operate Clem:

These services may collect and process data according to their own privacy policies. We encourage you to review them.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will permanently remove your profile data from our database. Certain anonymized or aggregated data may be retained for analytics purposes.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Update your email address or password through the Settings page.
• Delete your account permanently at any time from the Settings page. This will erase all your profile data from our systems.
• Cancel your subscription at any time without penalty.

6. Security

We take reasonable measures to protect your personal information, including encrypted authentication tokens, secure HTTPS connections, and role-based access controls on our database. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, you may contact us at:

Email: support@clemcut.com